Refund policy

You have 30 days from receipt of your order to request the return of a product. This extended period includes your statutory 14-day right of withdrawal. Once you have submitted your return request, you have an additional 14 days to send the product back.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or only tried on under normal conditions. If its value has been reduced as a result of excessive handling, a deduction may be applied. The product must be returned with its tags, where applicable, and suitably protected for transit. We recommend using the original packaging if it is still available, but this is not mandatory.

To request a return or exercise your right of withdrawal, use the self-service returns feature available under “My orders” in your customer account, or email us at hello@ironback.fr.

Once we have received your request, you will be sent instructions for returning the product, including the return address. Return shipping costs are your responsibility.

Refunds

If you exercise your right of withdrawal, your refund will be issued no later than 14 days from the date on which you informed us of your decision. However, we may withhold the refund until we have received the returned product or until you provide proof that it has been sent back, whichever occurs first.

We will notify you once we have received and inspected the returned product.

The refund includes the cost of standard delivery via Mondial Relay to a collection point. Any additional charges resulting from the use of an express delivery option will not be refunded.

Please note that your bank or credit card provider may require additional time to process and display the refund.

You may contact us at any time with questions about a return at hello@ironback.fr.

Damage and other issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.

Exchanges

The quickest way to ensure that you receive the item you want is to return your current item and, once the return has been processed, place a separate order for the replacement.